Maintenance
Every request should have an owner, a status, and evidence.
The portal organizes work from the initial report through completion confirmation, including expenses and receipts when applicable.
ReceivedAssessmentAssignedScheduledIn progressCompletedClosed
What the tenant can report
- Category and description
- Priority and preferred schedule
- Authorization for coordinated access
- Status tracking
What management documents
- Property, unit, and ticket number
- Vendor, cost, and receipt
- Owner approval when applicable
- Outcome and closure
Emergencies
The portal does not replace emergency services.
Situations involving fire, strong gas odor, immediate electrical danger, active flooding, or danger to a person should first be handled through the appropriate emergency service and then documented in the portal.